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Trying to add a user but am getting an error that states "Email already used in a Box account but not associated with an enterprise." 

Hi Rene, 


Welcome to Box Community and glad to assist! 


You're likely to get an error while adding a personal free user. This serves as a reminder that you're adding an existing Box user. 


Here's what you can do. 


  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

For more details, please see this article. 


Thanks for posting! 

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