Trying to add a user but am getting an error that states "Email already used in a Box account but not associated with an enterprise."
Hi Rene,
Welcome to Box Community and glad to assist!
You're likely to get an error while adding a personal free user. This serves as a reminder that you're adding an existing Box user.
Here's what you can do.
- Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.
For more details, please see this article.
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