Support Forum

Hi,  I have followed the support and set my new email address, but cannot change to default.  The current default email will be unobtainable in 3 days. There is no function to change default address. Can you please assist.

I have 8 gigs of files in use on my account that I can not see so I can't delete them. There is a chance these files were uploaded to my account from a client/publisher and even if I could see them I would not be able to delete them. Is there a script that can be run to clean up that?

Hello. I deleted most of my files and emptied the trash, but the storage space is still full. Is there a way to handle this on the user side?

他社box使用時、アカウント付与頂きたいのですが、1名のみ共有頂く際に「無効にされたユーザーはコラボレーションに招待できません」と表示され共有して頂けません。他社、自社管理部門へ問い合わせした所、メーカー様へ問い合わせして下さいとの事でしたのでこちらで質問させて頂きます。共有頂けない方は他社へ出向後自社へ復帰されましたが、他のシステム（MS365等）は問題なく使用しています。I apologize for the inconvenience. To clarify, are you trying to share a file or collaborate with a user who has been disabled or deactivated in the other company's Box account? If that is the case, it is likely a restriction set by the other company's administrator, and you may need to reach out to them to enable the user or provide access for collaboration. As an AI assistant, I don't have the capability to directly grant or manage user access in another company's Box account.The person who cannot be shared has returned to our company after working at another company, but they are able to use other systems (such as MS365) without any issues.

i recently upgraded to buiness plan and i can see that theres data being used in the folders i had prior, but once i click it theres nothing on the folders.  can any one help me?? i have alot of important files missing. 

Hello,   I have an Enterprise Account, but for some reason Storage Used states I only have 10GB available.  Also, when I create a folder, those that I have shared the folder with, often report they can't upload any longer because the folder is out of space.  Not sure why this is happening, we have an Enterprise Account. Can someone from Box fix this?   Thank you in advance!

Dear Sir/Madam,  I've not been able to Sync and notification states that I'm running out of storage. However upon checking, I'm only utilising 118.5 MB out of 10GB.  Can you kindly assist?  Many thanks.

I created a new folder and saved files to it. Have not looked at it in months. Just looked and the folder is empty. 

Hello, We will need to change our Box Admin soon and we want to understand if there will be any impact to folders or content in Box if the Admin role is moved from one user to another user. Thank you, Jeff Abare

I'm trying to add someone to a Box Folder, but am being told that they are a deactivated user and therefore cannot collaborate in the folder. Please may someone contact me to get some support. Thanks

Have Box Drive installed so can access via the program on my PC.  Logs me in under my Google account the Box Drive program appears again  - Google appears showing Launching Box Drive.  Thats where it all stops   Can access my account online but want to sue the app

Hello,  I have Box Enterprise and I am trying to get my co-admin in to the portal, however when the invite link comes in and they reset the password, upon logging in they are prompted to reset the password again, no matter how many times they attempt to reset the password this function just loops. We are 5 days in and no access which means we are 5 days behind on projects.  Thank You  

this is SO frustrating - read through countless posts on this issue, downloaded BOX for MS on to my lap top - running windows 11 - still saying not allowed by my box  administrator  - what? As far as I know I am the  administrator and no one else is. PLEASE assist. This crap just wastes time and clearly an issue - why is it still popping up? 

Our organization uses Box to store and manage data for our clients. As part of our compliance efforts, we need to ensure that some specific data is hosted on servers located in the European Union (EU).We would like to know if it is possible to check where a specific folder or file is being hosted geographically. If this is possible, could you please provide guidance on how to do so? We would appreciate any information or resources you can provide to help us.

I cannot find the original version of a file that may have been written over.  There is no version history.

I can't install BoxDrive. I downloaded the installer from the official website, and when I run it the following message appears: Service "Box Update Service" (BoxUpdateSvc) failed to start. Verify that you have sufficient privileges to start system services   I'm using W10 Pro, I have administrator permissions. What can I do?

I am trying to add a user to our business account I just created.  It will not allow me to add the user because it says the email is already in use.  I need help figuring out how to get this fixed. Thanks!

Hello Team, We are trying to provide access to user through Active directory domain group but it showing an error like below: Task Response: {"type":"error","status":409,"code":"user_login_already_used","help_url":"http:\/\/developers.box.com\/docs\/#errors","message":"User with the specified login already exists","request_id":"g07vnkhsi9liui5p"}

I see there is a new feature which allows us to highlight text or a particular area of a Word document in the preview and make comments, but I don't see a way to turn that off. I used to be able to easily copy text directly from a Word doc preview and paste it elsewhere. It was a HUGE time saver, but now when I try to highlight the text which I want to copy, Box jumps right into "comment" mode, and that overrides my attempt to copy text from the preview. It's disappointing. Has anyone figured out a way to copy text since this new feature? Maybe it's because I'm using a Mac? Thanks!

Hello, I lost my hotmail account a while back (microsoft took over the accounts, I believe) and now I can't access my box account. I was able to log in with my hotmail account, but I forgot my password.  When I try to reset my password it will only send the email to my lost hotmail.com account, which is attached to my box account.  How can I change my email for the account and/or reset my password without it being sent to my lost hotmail account?  I have a ton of content on this account that I need to access and get back.  I appreciate the help. Derik

Hello, can you please run the script to show the accurate amount of space available?  My account says it's full but it's definitely not.  Thank you so much!

To request the cancellation of my Box account and assuring to not have a new charge in my credit card

Hello, If I upgrade to a Business plan, and then share a folder anonymously (i.e. create a link to make the folder available to anyone on the public Internet to view and download the contents of the folder) will those anonymous users see a search field at the top of the page, and will they be able to search the contents of PDF's I upload to the folder? Or, do users need to be authenticated to see the search field?

Hello Support Team, We have an individual account with Box. We added a new user to one of the folders and when he is trying to access it, he is getting a message that the confirmation email has been sent to his email address; however he does not receive that confirmation email. He checked his Junk folder and it's not there either. Please let me know what information you need to be able to look into the issue for me.    Reference URL https://support.box.com/hc/ja/articles/360043696174-%E3%83%A1%E3%83%BC%E3%83%AB%E9%80%9A%E7%9F%A5%E3%81%AE%E5%95%8F%E9%A1%8C%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0

Hello -- I'm new to Box (Individual) and would like to know how to see lifetime file activity via Content Insights, to know whenever a file has been viewed or in any way accessed.  (Need the info for workflow issues with colleagues in far time zones) *Can I do this with my account? *If I share a file with someone who does not have a Box account, can I still see when they have accessed the folder or file? *If I am not the owner of the file or folder, can I see when someone has removed or deleted a file? Thanks in advance for your response --Melissa