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Question

RELAY Workflow for Deletion; No Download Notifications

  • June 12, 2025
  • 1 reply
  • 35 views

I’ve created a RELAY workflow on my folders to automatically delete the files as they are downloaded.  Before this was employed, I received notifications that told me the files were downloaded and by whom, etc.. These “downloaded” notifications stopped when the RELAY was used.  Now I get only a “file was deleted” notification email.  I need to get the other emails working again; or an alternative.

 

Please help! Thank you!

1 reply

Rona Box
  • Community Manager
  • June 13, 2025

Hi ​@Mauler

Welcome to Box Community and we’re glad to assist! 

 

I’ll be creating a new case and someone from Box Product Support team will reach out to you through email. 

Please keep an eye out and we will be in touch. 

 

We look forward in getting this sorted out very soon!