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I am writing on behalf of our client, who holds a Box account under the Enterprise ID 1263899363.
Also, we will hide some parts of your email address, but it is "de***n@sa**ik***et**.co.**".

Our client is currently encountering operational challenges due to bandwidth limitations imposed on their account. 
As part of an ongoing project involving large file transfers—including high-resolution media files and design assets—they require an increased daily bandwidth allocation to ensure uninterrupted workflows.

We kindly request that you review their account status and consider raising the bandwidth threshold, either temporarily, to accommodate their current project needs.

If additional information, authorization, or contact from the client is necessary, we would be happy to facilitate the coordination.

Thank you for your consideration and support.

Best regards,  

Hi ​@Syunichi KAWANO

Welcome to Box Community! 

 

We’re delighted to discuss more of bandwidth limitations further with you, however seems that you don’t belong to the Enterprise account. For us to evaluate their account, could you help us out and have them reach out to Box Product Supppor team? 

To create a new case, please contact support.

 

Thanks for posting! 


Hi, ​@Rona Box 

 

I'm sorry.

It seems that I didn't convey that I was making the request on your behalf.
Is it difficult to convey my intention with Google Translate?

My account is linked to your account (EID 1263899363) as an external collaborator.

I'm asking if you can temporarily lift the bandwidth limit because the EID 1263899363 account is likely to be subject to bandwidth limits.

The following have been confirmed as ways to avoid bandwidth limits in advance.

Understanding Box Bandwidth Limits

Understanding the Maximum Upload Size

However, customers are unaware of the limitations of Box, which is billed as "infinite file storage".

Customers use Box quite frequently and have generally positive feedback.

However, we must absolutely avoid communication restrictions and account suspensions due to bandwidth restrictions.

Customers have a large number of files and are constantly migrating to new environments that use Box.
If these are restricted, it will ruin the great Box experience.

Thank you for your cooperation.


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