I'm having a major storage limit issue with my company box account.

We are unable to upload files to our account, it keeps saying we are out of storage. However, we should have plenty of storage available as we have UNLIMITED storage.

We followed the steps to set everyone’s storage quota to unlimited but the issue is still not happening.

This is extremely important. Our entire company runs on box and not being able to store anything shuts down our entire operation.

We have unlimited storage , this shouldn’t even be an issue.

Please help get this resolved immediately