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Question

Email notifications have stopped coming.

  • June 12, 2025
  • 2 replies
  • 172 views
B
  • bgg
  • New Participant

Email notifications have stopped coming. This is happening across all accounts. We are not receiving any email notifications for actions such as uploads, downloads, deletions, or comments. Could you please let us know the possible causes and how to resolve this issue?

    2 replies

    C

    Email notifications have stopped across all accounts and actions, pointing to a global system issue. Possible causes include disabled platform notification settings, incorrect SMTP server configurations (credentials, host, port, encryption), a stopped email sending service, network/firewall blocks, or issues with your SMTP provider (downtime, blacklisting). To resolve, systematically check your application's global settings, verify SMTP configuration (including a test email), examine server logs for errors, ensure network connectivity to your SMTP server via firewall rules and DNS, and check your SMTP provider's status page. 

    Rona Box
    • Rona Box
    • Community Manager
    • June 12, 2025

    Hi ​@bgg, 

    Welcome to Box Community and we’ll be assisting you in regards to Box notifications. 

    I’ll be creating a new case and someone from Box Product Support team will reach out to you through email. 

    Please keep an eye out and we will be in touch. 

     

    Thanks for posting! 

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