Skip to main content
Question

共同所有者が、外部パートナーを、招待できない

  • June 6, 2025
  • 3 replies
  • 240 views
Y

私はBOXの共同所有者です。外部パートナーを招待しようとしたところエラーが生じました。エラーメッセージ「外部コラボレータの招待が許可されていないため、次のユーザーに招待を送信できませんでした」。どのように対応したら私が外部コラボレータを招待できるでしょうか？

    DonHammons

    3 replies

    Rona Box
    • Rona Box
    • Community Manager
    • June 6, 2025

    Hi ​@Yukiko_BOX, 

    Welcome to Box Community and we’re glad to assist! 

     

    As of this message, we're only able to offer support in English.

    We apologize for this limitation -- please contact us in English language if you need further assistance.

     

    Thanks for posting!

    Y
    • Yukiko_BOX
    • Author
    • New Participant
    • June 6, 2025

    Hi ​@Rona Box many thanks for your reply, much appreciated.
     

    External Collaborator Invitation Error in BOX
     

    I am a co-owner of a BOX. When I tried to invite an external partner, I encountered an error. The error message said: "We couldn't send invitations to the following users because inviting external collaborators is not allowed." How should I proceed to be able to invite external collaborators?

    Rona Box
    • Rona Box
    • Community Manager
    • June 13, 2025

    Hi ​@Yukiko_BOX, 

    Thank you for responding, 

     

    Looks like you’re restricted to invite external users and to investigate, let’s start with the folder settings: 

    1. Login to Box.com and choose the affected folder, More Options> Settings.

    2. From Settings, in the Collaboration section see if restrict collaboration is checked.

     

    If it’s the case, you can un-check the box and Save Changes. 

     

    Hope it helps! Please let me know how it goes. 

    Terms & ConditionsAccessibility statement