All of a sudden, I’m unable to preview any files or download anything. The file will take a few minutes to load, then will say, “We’re sorry. We ran into a problem completing your request. Please try that again in a few minutes.” But when I try to download said file, nothing happens. I’ve cleared my cache, etc. multiple times, updated my browser, tried other browsers, etc. and nothing is working. How can I fix this so I can continue working? This is so stressful!
I can’t access the admin page, I was in notes and it kept saying lost connection...connected...lost connection...etc every few seconds
Hi everyone,
We sincerely apologize for any inconvenience this may have caused. Our Product Support team is already investigating the issue.
As recently shared on the Box Status page, due to the ongoing Google cloud (https://status.cloud.google.com/) issues, Box services like Notes, Uploads and Downloads are seeing significant impact.
This incident affects: Box Platform / API (Content API, Content Preview, Uploads/Downloads), Box Notes (Web Application), and Box Web Application (Uploads/Downloads, Preview, Admin Console & Functionality).
We have actively engaged with our Cloud service provider and working to resolve this as quickly as possible. In the meantime, we kindly ask for your patience and understanding. We will continue to provide updates on the Box Status page.
Thank you for your cooperation.
Hi it seems like I am not able to open any files in the box folder.
Also noticed that a lot of the users are experiencing this.
I was not sure it is my account issue or if it is the entire system issue and whether it could be resolved soon. Thank you
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