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Dear Box Supporters,

I'm a Box administrator of my campany.

I need to delete a user who recently left our organization. Before I do, I have some questions about what happens to the folders and files that user created. I want to make sure we can keep and continue using them.

Could you please clarify the following?

•What happens to a user's folders and files when the user account is deleted? What are the implications or changes to these assets?
•Are there any necessary procedures or steps we should take before deleting a user's account to ensure their content is preserved and accessible?
•Are there any critical considerations or tips we should be aware of when deleting a user account, especially regarding content ownership and accessibility?


Thank you for your time and assistance.

I look forward to your prompt response.

Hi ​@Fukuto, 

Welcome to Box Community! We’re pleased to clarify a few things before you completely delete your managed user. 

 

To answer your questions, 

  • When you delete the user, you will be prompted to either delete the user’s contents along with their account deletion or transfer their contents to another user (of your choice). 
  • If you plan to preserve the user’s owned contents, make sure that the destination account has enough free space to house more contents. 
  • Please anticipate that the files owned by the user are inaccessible while they are being transferred. This also means that during the move, any shared content owned by the user is inaccessible to all collaborators. Moreover, the process of transferring content can take some time to complete, depending on the amount of content your user owns

For more details, and instructions please see this article. 

 

Hope it helps! Please let us know if you have additional questions. 

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