I have an issue, the files are not opening and even if we try to downlaod, it say an error message that an error occured and that they couldnt download the file. To contact the administrators. Where can I open a ticket to get this figure out, is it an outage or a problem on our side ?
Question
Files not opening - issue with error message
It’s not just on your side. I’m experiencing the same thing, with no particular file types being the culprit apparently - Excel, Word, pdf…
Download not working either.
https://status.box.com/ now states [Critical] Issues with Multiple Box Services, so apparently they are aware.
You can subscribe to the incident to get updates.
YW
Hi
Welcome to Box Community and our apologies for the trouble!
We're continuously working on resolving the issue and we'll definitely share the news if it becomes available. Make sure to keep an eye out.
We thank you for your time and understanding!
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