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Hello, my workplace has a Box.com pro account, but when I try to log into Box.com with my work email, it brings me to a page that asks me to re-up my paid business Box.com account. 

 

Oddly enough, I can access Box.com using my personal email, and this email has access to my employer’s Box.com files. However, when out Admin person tries to add my work email, they are unable to do so because of the accounts status. 

 

I think my work email account needs to be reset in some way so it can be added to the employers Box.com list of emails.

 

Thank you,

~J

Hi ​@justin0306, 

Welcome to Box Community and we’re glad to assist with your login issue. 

 

To get a better understanding of this issue, could you attach a screenshot of both errors? 

Also, is your Admin person trying to add your in their Box account? 

 

Thanks for posting, and we wait for your reply! 

Hi Rona Box -

 

Here are the requested screenshots,

1 - sign in

2 - welcome back (email from box.com on how to reactivate never comes, not in spam or junk etc)

3 - takes me to this page to create a paid account

 

 

my Box.com admin’s email is: l*****@*****.gov

 

thank you for any assistance. 

Hi ​@justin0306, 

Thank you for responding,

I’ll be creating a new case and someone from Box Product Support team will reach out to you through email. 

Please keep an eye out and we will be in touch. 

 

We look forward in getting this sorted out very soon!

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