Skip to main content
Question

Impossible to speak to customer service

  • June 9, 2025
  • 1 reply
  • 124 views
L

Why is it literally impossible to connect with someone on the Box team? I have files that were uploaded to box that I am unable to download. I will not continue using box as there is no avenue to connect with a team member. 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • June 13, 2025

      Hi ​@lexielder, 

      Welcome to Box Community! We’ll be assisting you in regards to your download issue. 

      To resolve your download issue, please follow these troubleshooting steps: 

      • Updating your browser to the latest version
      • Clearing your browser's cache
      • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease. In that case, try moving closer to your WiFi router.
      • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
      • Temporarily disabling any plugins/extensions in your browser
      • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
      • To check download performance, do the steps here: Testing your Network Connection. 

       

      Hope it works! Please let us know if you need additional help. 

      Terms of ServiceAccessibility statement