Support Forum

Hi! Can you share steps on how to receive a copy of the SOC 2 report for our Vendor Management team’s review? We’re currently using a free account, but looking to move to a paid plan. I tried to check with Box Support, but was directed to Community Support for help. Thank you!

The activation link was expired and I’m not able to perform admin.  Can link be resent?

Hello to Everyone, My question is: " Is there the possibility to open a file in the Box through an Excel Macro with VBA?"Can Anyone help me with this issue?

I keep receiving error messages related to a couple of folders every time there's an update to Box, but I've got used to ignoring them.  The error message that's really annoying is one I receive about failed file uploads (which can be to any Box folder). For example, I just received this warning message: I only show the minimized window because the file names may have confidential details.  But when I look in the Box folder, the files are there and I can open them. It doesn't matter how many times I click the "Try Again" button, Box still tells me that the files failed to upload .... and yet they are there and able to be opened, edited and saved.  Unfortunately, I don't seem to be able to find instructions on how to clear the error message.  If there any way to do this, apart from logging out of Box and then logging back in again? Thanks for any advice you can give me.

The folders states the number of items within a folder but when I click on it, the folder is empty.   I tried logging in as a different user and all the folders that I had access to were no longer there.  What am I doing wrong? 

I gave a couple of videos on my page. They are showed by box content preview, but before I started some video I'm seeing downloads in network tab, is preview create a pre cache? Is possible to disable this?

Several team members are trying to upload new versions of files but are not getting the option when we click the 3 dots. Different files, different people, different days. 

Trying to set up 2-Step Verification with an authenticator app, but QR code to scan won't load, just stuck on this screen with those three animated vertical blue lines. Also frustrating that I have to post this to a forum and there is not way to just contact a Box support employee.

How Do I Change The Owner Of A Folder?

Hi! I have this custom app and I can access box through a developer token (I'm using Python btw). However, when I want to go ahead and deploy the app I select OAuth 2.0 with JWT (Server Authentication), then I go to 'General' and select 'Submit for Authorization' and my system admin in my company has accepted my app for authorization, but then nothing happens. Can someone tell me what is supposed to happen when my authorization is accepted? Do I get a token? Does the magic box fairy come and deploy my app? It's not at all clear what the next step is, since nothing seems to have changed after my admin accepted my request for authorization. Thanks 🙂 

I permanently deleted a folder from my Company's box account. I desperately need to restore them. Please can you help me?

I am using Box .NET SDK. I have created a Box App with JWT and it has been authorized by admin. If I use a developer token all is well. If I try to get a UserToken or AdminToken the application hangs on the call to get the token. When I step through my code the call to AdminToken does not return, it just hangs.var reader = new StreamReader(HostingEnvironment.MapPath("~/Scripts/BoxConfig.json")); var json = reader.ReadToEnd(); var config = BoxConfig.CreateFromJsonString(json); BoxJWTAuth boxJWT = new BoxJWTAuth(config); var userToken = boxJWT.AdminToken(); 

Hello all - Does anyone else have an issue when saving directly from Photoshop 2022?  No matter what file, I select a folder to save through photoshop onto Box Drive.  The file confirms and the loading/sync wheel appears.  Almost immediately after, the file gives an error icon that reads "This File Doesn't Exist". The only workaround I've found is to save the files to an intermediate local location (desktop) and then copy over to box from there.  The error disappears and the file is accessible.  I can also save the file to Box Drive from Photoshop, get the error, copy the file to desktop, and then back to box folder location.  This solves it as well. I have uninstalled (properly through terminal) Box Drive and reinstalled and it didn't fix the issue.  I have made the folder local (not cloud) and it didn't change either. Any solutions/confirmation of this happening to other people would be great.  Thanks!   Specs: MacOS Monterey 12.4 Photoshop CC 2022 Box Drive Current Version

Just upgraded to Monterey 12.0.1 and (as usual) BOX DRIVE isn't active. I downloaded the BOX DRIVE app and installed it. Now I get a "Cloud Download icon" instead of just a "Cloud Icon" like before? Does this mean it is wanting to actually download to my HD? Usually, everything has a cloud-only icon and isn't actually downloaded to my HD????

A collaborator has provided me with a link to a directory containing a total of 67GB of data (files are 2-3GB/ea).  I've confirmed that I'm am able to start downloading the files to my local machine but it would be very inefficient to proceed this when when the data must end up on our remote server for analysis.  I have been unable to use wget or curl to successfully transfer files to our server.  I also tried rclone but this only allows me to see the contents of my free, personal Box account and not the files shared by my collaborator's link.  Can you tell me how to either use wget, curl, or similar tool to transfer the shared data or else how to make the shared files visible to rclone?

Is anyone else unable to view (without downloading) their Word docs when using Box online? I've been unable to for about 5 days, and I get this message when I try: Cannot read property 'GlobalWorkerOptions' of undefined Does anyone know what's going on? Thanks!

I've been experiencing extremely slow download speeds since starting to use box last week. It can take up to an hour just to download one file. I've tried both the desktop app and browser. I'm expected to finish projects quickly and this just isn't working for me. My internet connection has very fast upload and download speeds. I don't have any problem downloading files from google drive or other sites.

Hello everybody, I am quite new in BOX api. Trying to accomplish simple task: Upload File, but using PowerShell instead of offered cURL.# get Token from Registry and refresh if it's expired. It works well, as other requests, like get file info or create folder works fine $TokenObj = Get-ItemProperty -Path $RegKey if ((Get-Date) -ge [datetime]$TokenObj.expires_in){ $TokenObj = Register-BoxApp -AppName $AppName -ClientID $ClientID -ClientSecret $ClientSecret -Mode Refresh } # Prepare Header $headers = @{Authorization = "Bearer $($TokenObj.access_token)"} # This doesn't work $json ="{ ""name"": ""test.txt"", ""parent"": {""id"": ""2***phone number removed for privacy***""}, ""file"": ""$(get-content C:\Temp\Box\test.txt -Enc Byte -raw)""}" Invoke-RestMethod -Headers $headers -Uri 'https://upload.box.com/api/2.0/files/content' -Method Post -Body $JSON -ContentType "multipart/form-data" # This doesn't work either $json = '{"name": "test.txt", "parent":{"id":"0"}, "file":"C:\Temp\Box

When I opern box, I get an error message that 11 files couldn't be uploaded. This isn't a real problem because the files, uploaded by others, are there. How can I get box to stop sending this annoying error message to me?

Hello all!  I'm a web developer at the Univ of Arizona and am trying to set off a manual Box Relay to automate tasks for our staff in College of Humanities (COH). I am trying to set up Postman to work with our app that's OAuth 2.0 with JWT (Server Authentication). So far:  When I hit "Get New Access Token", i get the following on my browser: I get the sense that maybe for JWT, though, I'm not supposed to authenticate this way / i'm doing something wrong. If anyone has information on how to connect Postman to Box API using JWT, that would be super super helpful.

Hello, Starting from this morning it's seems that the option to edit an "excel file online" was disabled. So now it is not possible to work on a file concurrently. Why this happen?    Thanks,

Installed the security patch and now BOx Drive won't open??? Get a message: Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer Checked every checkbox for Box and restarted three times.  No luck,  Same message??? Does Box Drive no longer work on Macs???? WTFudge.

neither box_x64.msi nor box_x86.msi seem to work ...

I've gone around and around on this and I suspect I'm missing something simple. I'm lost in a maze of StackOverflow, Google, and Box Community searches and my head is spinning. I'm trying to upload a file to box.com by generating an admin token and client and trying to impersonate another user. If I don't impersonate the user, I receive a permission denied error, which I understand to be because admins cannot manipulate content. If I do impersonate the user, I receive the "Cannot obtain user token based on the enterprise configuration for your app" error messageMy code for setting up the tokens & users is: var boxJWT = new BoxJWTAuth(BoxConfig.CreateFromJsonString(jsonConfig)); _userId = "users_email_address"; var adminToken = boxJWT.AdminToken(); var adminClient = boxJWT.AdminClient(_userId, adminToken); var userToken = boxJWT.UserToken(_userId);It conks out on the creating the userToken.The upload code that I have works but only as long as

I got a new iphone and I'm trying to log in on my box account. I put the security code I'm being sent into it, and it says it's the wrong security code. So I try again. And again, And again. Every time, the new security code is the wrong one.   This seems like an issue with the security code system rather than me.