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Account storage limit reached

  • May 22, 2025
  • 8 replies
  • 204 views
C
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My account says I have 14.9 gigs of 15 gigs used space but I have deleted everything in my account including the trash bin. When I try to upload a file, I get this error message "Account storage limit reached". What's up?

      8 replies

      C
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      Hi Rick,

      Welcome to the Box Community!
       
      I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
      You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
      You can also check this article from our Box Support page about "Storage".
      https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
      Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
       
      Best,
      C
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      Hi AJ, we're having a similar issue since last Friday. I created two support cases in the last two days (#2638427, #2638650) in the hopes that someone would assist quickly but there has been no response so far and there seems to be no support number to call. Here's a summary of the issue as per the cases:

      We just started getting "Account storage limit reached" when uploading new documents using service account via Enterprise token, even though we have upgraded to starter plan with 100GB limit a while back... please help asap as this is running on production and our users can't upload new documents. Thank you!

      Can you please assist?

      C
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      Hi Mike,

      Welcome to the Box Community!

      Your concern is being investigated by our Box Product Support team via case# 2638427. They'll be in touch with you soon. Please check your email for updates.

      Best,

      C
      Forum|alt.badge.img

      Hi - i'm having identical issue, with same account size, have been posting here in various forums for over a week with zero response.

      can someone please deal with this?? there is no way to even submit support cases anymore so we are left with this insane system of posting on forums hoping for a reply

       

      C
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      Hi Box Team,

       

      I am having a similar issue. I raised a support ticket #2969248 but I am not being provided the required solution to this issue. 

       

      Thanks,

      Sravya Reddy.

      C
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      I deleted all my files to free up space, but still my account reflects 99% used although trash is empty and no files in actual folders. I refreshed multiple times but nothing changed. What's the frequency "Box" will free up space. If some admin is required to refresh the space, kindly do so and fix this issue as I can see it is long pending bug.

      Thank you.

      C
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      Hi I have the exact same issue.

      L
      • luton
      • New Member
      • June 24, 2025

      I’m having the same issue.  cleaned up folders/files and still shows i am out of space.  I just refreshed and it actually shows that I have used more storage than I had before I deleted/emptied trash.  please advise.  tks...

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