Hello,

I am logged into our Box Admin account and attempting to transfer the Admin role to another user within our organization.

However, when I go to Admin Console > Users and Groups and select the current Admin account, there is no option to “Change Account Admin.” The only available role change is to assign a “Co-Admin.”

We have confirmed that both the current Admin and the intended new Admin are managed users and active in our tenant.

Is there any reason why the “Admin” role cannot be reassigned in this case?  
Are there permission settings or plan-level restrictions that could prevent this?

We need to complete the admin handover urgently, so any guidance would be greatly appreciated.

Thank you!