Hi, Ich have an Enterprise Plus plan an d want to change the data residency. Actually it's set to US. But Ic can not change anything there (admin console/user). The only option, that I can Choose is US - nothing more. What do I have to do, to get the other regions (France, Germany etc.) to choose from?
Regards
S.
Hi,
I’m on an Enterprise Plus plan and facing the same issue as described above:
In the admin console, I can only choose “US” under Data Residency, with no other regions available to select.
According to Box’s documentation and feature comparison, Data Residency Zones should already be included in the Enterprise Plus plan—no additional purchase mentioned.
However, in various posts and help articles, it is suggested that zones may have to be purchased or added separately.
Could someone please clarify:
How can I activate additional Data Residency Zones (e.g., Germany, France) within my current Enterprise Plus plan?
If any additional steps or purchases are required, where and how can these zones be added or ordered?
Thanks a lot in advance for your help!
Best regards!
👋 Hi
It’s possible that your subscription is currently set to “Single Zones,” where US is the default/primary zone.
To discuss your subscription to include Multi-Zones, please get in touch with your Account Executive. I'll send you the contact details shortly.
Thanks, and have a fantastic day! 😊
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