Skip to main content

I am experiencing login issues after making the following changes to my account:

1. Added a new Google email address (B) as a secondary email

2. Changed the primary email address to the newly added email (B)

3. While password is set, SSO appears to be enabled

4. When attempting to login, I receive the following error message:

 

⁠今後は、Boxアカウントのアドレス<xxxxxxx>と同じGoogleアカウントのアドレスを使用する必要があります。 in Japanese

 

The SSO seems to be still linked to the previous email address (A), causing a conflict with the new primary email address (B).

This is preventing me from accessing my Box account, and I urgently need this resolved to continue my work.

 

Please assist in:

1. Resolving the SSO configuration conflict

2. Ensuring I can access my account with the new primary email address

3. Providing any immediate workaround if possible

I would appreciate your prompt attention to this matter as this is affecting my work operations.

Thank you for your assistance.

Be the first to reply!

Reply