I am unable to upgrade, even though all the information is correct. 

Hi ​@noveltymusicservices, ​@Kristwy, 

Welcome to Box Community and sorry to hear about your trouble with your Box upgrade. 

In order to investigate on this error, please email our Billing support team at billing@box.com and we’ll be more than willing to assist with your Box upgrade. 

Thanks for taking the time to post in the Community! 

I have entered all payment information and set up 2FA authentication, but I am receiving an error that says, "Please contact support," and I cannot complete the payment for the upgrade. I have also tried multiple credit cards, but it did not work.

I am having trouble upgrading my license to Box Business Plus, it displays the following error

There was an error processing your request.
Your account needs further verification, please submit a ticket at support.box.com.

I get the impression that Box has the worst support I’ve ever had to deal with. I want to purchase a paid service, but I simply can’t.

When I try to pay for the Business plan, I’m told to contact support. Two weeks ago, I filled out the contact form and sent an email. I filled it out again yesterday. But I still haven’t received any response...

I also can’t find a way to chat with a live agent. I saw that support is available during specific hours, but I can’t find the button to start a chat anywhere.

The AI suggested contacting them on LinkedIn, but it’s not possible to send them direct messages there either.

What should I do? How can I get access to their API if I’m not even given the option to pay for a suitable plan?

I want to subscribe but the system won't let me. I get an error all the time. I don't understand the reason. I contacted support and they told me to go to the forum.

Hi ​@Suprayogi, and ​@marcos486, 

Welcome to Box Community! We moved your post to this related topic. 

To assist with your upgrade error, please contact our Billing team through billing@box.com. 

Thanks for posting! 

Hi ​@Oleksandr, 

Welcome to Box Community! I moved your post to this related topic. 

My apologies for this error, and it appears that a member of our Billing team has reached out to you via email. If you have any more inquiries about your upgrade, please don't hesitate to contact us through your current case.

Thanks for posting and we’d love to further assist! 

Is there a number that I can call?  I tried to upgrade and It said, fail, open a ticket.  I can’t find where to open a ticket or call, or instant message. I am not sure now I want to contiue with an upgrade if support is this hard to get.

Hi ​@Kelly Laudien, 

Welcome to Box Community! Let me loop in you to this related topic. 

Sorry to hear about your upgrade error. Right now, we recommend reaching out to our Billing team to evaluate your account. You can email us through billing@box.com.

I appreciate your cooperation, and thanks for posting! 

I've selected Business and selected the Monthly Plan. I've also filled out my payment details but when I clicked 'Complete Upgrade' it shows an error.

"There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

Hi ​@Rona Box .

Sorry if the sentences looks strange because I used a translator to write them.

I am having trouble upgrading my license Individual to Personal Pro, it displays the following error.
---

An error occurred while processing your request.

Your account requires further authentication. Please submit a ticket at support.box.com.

​@Rona Box 

The error was displayed in Japanese, so I think it differs from the actual error text written in English.

Hi ​@kamibob and ​@Can't upgrad my account, 

Welcome to Box Community! I moved your post to this related post, please feel free to join the discussion. 

Just a reminder, if you continue to experience the same error message while upgrading your Box account. Kindly email us at billing@box.com and our Billing support team will be in touch. 

We look forward in getting this sorted out very soon!

When trying to upgrade my plan , there was this message showing: “There was an error processing your request. Your account needs further verification”

How can I open a ticket with support?

Tks

Patricia

Hi ​@Patricia Sorrentino, 

Welcome to Box Community! I moved your post to this related topic, hope you don’t mind. 

To help with your upgrade error, you could reach out to our Billing team by email them at billing@box.com. 

Thanks for posting!

I’m glad I read this -and other- forums. I was about to upgrade my plan.

I am trying to upgarde my plan and it doesnt let me when I try to pay. It says the following: 

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Please help.

Hi ​@Nico, 

Welcome to Box Community! I moved your post to this related post. 

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and we'll stay in touch. 

Thanks for posting!