I am being charged monthly for an account upgrade but the account settings do not reflect that. WHERE CAN I TALK TO AN ACTUAL HUMAN? This could be solved so simply if I could talk with a human. I’m getting very frustrated.
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Welcome to Box Community! Our apologies for the inconvenience.
Box should not incur any charges if you’re not registered to any of our paid plans. In order to look into this, please contact our Billing Support team via billing@box.com.
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