I am being charged monthly for an account upgrade but the account settings do not reflect that. WHERE CAN I TALK TO AN ACTUAL HUMAN? This could be solved so simply if I could talk with a human. I’m getting very frustrated.
Question
Account storage limited but I am being charged a fee
Hi
Welcome to Box Community! Our apologies for the inconvenience.
Box should not incur any charges if you’re not registered to any of our paid plans. In order to look into this, please contact our Billing Support team via billing@box.com.
Thanks for posting, and we’d love to hear back from you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.