Skip to main content
Question

Account storage limited but I am being charged a fee

  • June 23, 2025
  • 1 reply
  • 129 views
K

I am being charged monthly for an account upgrade but the account settings do not reflect that. WHERE CAN I TALK TO AN ACTUAL HUMAN? This could be solved so simply if I could talk with a human. I’m getting very frustrated. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 23, 2025

    Hi ​@Karen Stewart,

    Welcome to Box Community! Our apologies for the inconvenience. 

     

    Box should not incur any charges if you’re not registered to any of our paid plans. In order to look into this, please contact our Billing Support team via billing@box.com. 

     

    Thanks for posting, and we’d love to hear back from you! 

    Terms of ServiceAccessibility statement