Support Forum

I used to be able to grab some files in Mac Finder, and hover over Box in the sidebar to open the Box folder and drop them in. Has that functionality gone away? It doesn’t seem to work any more.

Hello!I am no longer able to see the shared folders that were previously visible in my Box account. These folders were shared with me by other users, but they have recently disappeared from my view.I have already tried logging out and back in, clearing my browser cache, and checking from a different device, but the issue persists.Could you please help restore access to my shared folders or let me know if there have been any permission or sharing changes on my account?Thank you in advance for your help.

I have been working in Box for years, and all the sudden, when I click on any of my Box folders, I get the error "Oops! We can't seem to find the page you're looking for."  In addition, the documents in my Box folder on Windows are giving me an error when I attempt to open them - I assume because they can't locate the files based on the issue with Box online.  How can I solve this issue??

Asking on behalf of a colleague who’s unable to login because they no longer have access to their MFA codes. They received the message below when trying to contact Box support via email. Any assistance would be appreciated.  

I'm asking about my boss's account, not mine.My boss is having trouble logging in to his account. When he logs in, the page appears to be displayed, but folders that should be there are not. He is also unable to navigate to the account settings page.The same issue occurs when he logs in on a different device or browser.This issue has been occurring since last week; he had been able to use the service without any issues until then.My boss can't even log in to the community from his account, so I'm asking for your advice using my account.I'd like to inquire about whether there are any issues with his account, so I'd like to know the contact information for the Box administrator.

could you please run the script to recaculate our disk space. it says we are over but i'm sure we are not and syncing has stopped. Thanks,

Bonsoir  Je désire supprimer mes licences et si possible me faire rembourser la facture INV10422297. Cordialement, Gilbert MICHEL

Hi everyone,I’m having trouble accessing my Box files from the web. Whenever I try to preview or download any document, it just keeps loading or gives an error saying “Something went wrong, please try again later.”I already cleared my browser cache, tried different browsers (Chrome, Edge), and even checked my internet connection — but the issue is still there. Interestingly, the mobile app works fine, so it seems to be only a web issue.Is anyone else facing this problem recently? Could it be related to a new update or something on Box’s end?Would really appreciate any suggestions or fixes.Thanks!

Hello,I noticed today that I was over my storage limit. I use Box Storage for business documents so I upgraded to the business planHowever, when I upgraded, all of my files and folders have disappeared. I shared a couple of folders yesterday and all gone. It looks like the only files I have now are ones that have been shared with me. Does anyone know how long it takes for the files to return is there a contact I can email or talk to if this issue persists?

I have been using google sheets to edit my spreadsheets all along, including this morning, and now I only have access to Excel online.I have shared this spreadsheets with panelists and they are unable to open their sheets in google sheets as well.What can I do??

I have deleted old files, but Box is still saying I have no space. I have emptied the bin and deleted all my old files. Please help!

Trying to change email addresses. Added the new email, verified it fine. When I try to make the new email primary, the error dialog is: “there is a problem updating your primary email.” What do I need to do to change my email? Btw, using the web browser client as the iOS snd iPadOS apps don’t show the profile. Thanks in advance, Mike

There are missing folders from a folder. I'm the admin and have done a search but can't find them. How do I contact Box Support for help to restore the last version  of the folder?

I'm currently in the free trial period for a Business license.I'd like to test Box Shuttle, but it's not listed in the contents of the management console and I can't use it.Where can I use it? Is it not available with a Business license? ー ー ー 現在、Businessライセンスの無料トライアル期間中です。box shuttleの検証をしたいのですが、管理コンソールのcontentsに表示されておらず利用ができません。どこから利用ができるのでしょうか。Businessライセンスでは使えないのでしょうか。

I have seen a couple instances of a suspicious session alert that references a second session for a user a few minutes after a normal login.  The first session shows the user’s normal location, and the second session (in two alert instances) shows this:Registrant Microsoft Azure Location Singapore, SG Host Name unknown User Agent MSOCS Service Name Box for Microsoft Office (Desktop)  This looks like a session that may be created by the Box for Msft Office function, but the fact that Box Shield is flagging it as a suspicious session makes me wonder.  Has anyone else seen this type of alert, and determined whether it is innocuous or malicious?

Hi Box,I have account binded to email that I dont have access anymore,  so I can't recover my expired pw anymore. Please help. BestRoman

I wanted to change from SMS 2FA to a authenticator app, and had to first remove my SMS 2FA to be able to do so. Then, two problems arose: - When trying to activate the 2FA with an app, it will keep 'generating' the QR code, but never show one, so I cannot add it (I tried different browsers already) - When trying to activate the 2FA with sms (like I had before) it keeps saying that my phone number is not valid, whereas I am sure it is correct (I tried with / without country code, etc) The result is that I now cannot configure 2FA. Can you please fix this asap?

Our company just started using the Business Plus platform, and I am unable to upload any additional files. I am receiving the “Account Storage limit reached” error.

Please help me as I am unable to upgrade my plan from Individual to Personal Pro or all other plans and I get an error.

I deleted an app that had a public key to connect to bubble.io, but I deleted the app and created another one, but it won't let me add the key again, I would like to check how to resolve this situation  

有料会員の作成したフォルダに招待され、作業を行っていたが間違ってそのフォルダーを削除してしまった。私は無料会員で作業しています。ごみ箱にはそのフォルダーが無く、フォルダー管理者に問い合わせしているが見つかりません。削除してしまったのが2025年9月15日で、もうすぐ一か月が経ってしまうため、早急に復元したいです。BOXサポート側で復元処理はできるか教えてください。

Please delete the account that created this post, thanks. 

I keep getting the following message when I try to share a folder/file with this external vendor: Invitations could not be sent to the following people because collaboration is restricted to your enterprise's collaboration allowed list: Xxxxx@orionind.com I asked the external vendor to share a folder with me and he got the exact message but with my email.

Box Support Representative,Could you please disable the SSO-required mode configured for the tenant?Trial TenantAffected Account: [removed by moderator] Reason: Unable to log in via SSO, preventing access to the Admin ConsoleWe sincerely appreciate your assistance.

 I've been trying to create an account with an email address for a few days now, and the confirmation email hasn't arrived to complete the registration. I've tried all the instructions here in the community, and it still doesn't work.