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Question

email verification

  • September 29, 2025
  • 2 replies
  • 44 views

Hi! I’m trying to get my email verified, but when I clicked on the link, it said the link expired even though I had just received the link in my inbox.

2 replies

Rona Box
  • Community Manager
  • October 1, 2025

Hi ​@PlantAnnie

Welcome to Box Community, and we’re glad to assist! 

 

Since your confirmation email has expired. Please generate a password reset link so that you could setup your new password and complete your Box sign up. 

 

To reset your password, you can follow the steps below: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

 

Hope it helps, and please let us know if you have questions. 


  • New Member
  • November 16, 2025

hi i was setting up two step verification and in the mean time the email verification link expired.  please re-send email verification link.  thank you.