Unable to open and download documents in Box

Hi Sokhna, 

Welcome to the Box Community, I'm happy to help!

If you are encountering problems downloading files from your Box account, we recommend you try

• Updating your browser to the latest version
• Clearing your browser's cache
• Using Box with an alternate browser, computer or network
• Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
• Disabling any plugins on your browser

If none of the above resolve the issue for you, can you let us know what exactly happens when you try downloading files from the shared folder? Do you encounter a specific error message, if yes can you share it here so we can take a closer look?

You may also find more troubleshooting tips in this article on commons issues when downloading files in Box: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

All the Best, 

Hi France,

I have a box account with shared folders where clients are uploading documents and I have editor privileges. However since Monday, I am unable to open or download the documents saved in the folder. Please see below the message error that appear when I try to open a document.

We also tried all the recommended solutions and they did not work. We also ran a connection test, and the result is presented below:

Thanks for letting know if you have any other suggestions.

Many thanks

Kind regards

hi  keep getting this message