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Question

Error Generating Account Backup Codes

  • May 23, 2025
  • 5 replies
  • 21 views

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I have just enabled the 2FA in my account but the backup codes won't generate due to an error. I have tried several times and there is no way to get the codes.

wop01HKS2XN7XNMER8GKVRMMJG3JB.png

5 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 23, 2025

Hi there,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!


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  • Author
  • Box Employee
  • 34740 replies
  • May 23, 2025

Brand new user... still on free trial and am having the same issue.   Has there been a resolution to this? I see it was posted 13 days ago.


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  • Author
  • Box Employee
  • 34740 replies
  • May 23, 2025

Same issue with me

why no one responding???


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  • Author
  • Box Employee
  • 34740 replies
  • May 23, 2025

Is there an update or a solution here? Our entire team has this error message...

ngh01HYZMTMZGF15G0TRXCNHZZDBR.png


  • New Member
  • 1 reply
  • November 11, 2025

Same issue here