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Question

Error Generating Account Backup Codes

  • May 23, 2025
  • 6 replies
  • 154 views
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I have just enabled the 2FA in my account but the backup codes won't generate due to an error. I have tried several times and there is no way to get the codes.

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    6 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

    Forum|alt.badge.img

    Brand new user... still on free trial and am having the same issue.   Has there been a resolution to this? I see it was posted 13 days ago.

    Forum|alt.badge.img

    Same issue with me

    why no one responding???

    Forum|alt.badge.img

    Is there an update or a solution here? Our entire team has this error message...

    ngh01HYZMTMZGF15G0TRXCNHZZDBR.png

    • cbaptiste
    • New Member
    • November 11, 2025

    Same issue here

    • Sdv2
    • New Participant
    • November 19, 2025

    Same issue. Community doesn’t work. Like critical issue is left for long time. Box is over.

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