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Question

Please remove 2FA from my account

  • November 18, 2025
  • 1 reply
  • 101 views

I have recently changed my phone. However, I have updated my authenticator app without transferring the data from my previous phone. Therefore, the code generated by the new auth app never matches 2FA. How can I reset 2FA?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • November 18, 2025

    Hi ​@sanken, 

    Welcome to Box Community, and we can help disable your Multi-Factor Authentication.

     

    To regain your Box access, I opened a new case and a member from the Box Product Support team will reach out to you soon. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

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