I have recently changed my phone. However, I have updated my authenticator app without transferring the data from my previous phone. Therefore, the code generated by the new auth app never matches 2FA. How can I reset 2FA?
Question
Please remove 2FA from my account
Hi
Welcome to Box Community, and we can help disable your Multi-Factor Authentication.
To regain your Box access, I opened a new case and a member from the Box Product Support team will reach out to you soon.
Thanks for posting, and we hope to get this sorted out very soon!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.