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Question

Storage Upgrade Not Reflected in Box Drive (Still Getting “Out of Space” Error)

  • November 17, 2025
  • 1 reply
  • 13 views
I

Hi,
I reached my 10 GB storage limit on Box, so I upgraded my account.
Before upgrading, I was close to the 10 GB limit.

However, after the upgrade, the Box web interface shows:

Storage Used: 144 B of 100 GB

This is strange because I definitely had several gigabytes stored before the upgrade. At the same time, Box Drive still shows “out of space” and won’t let me save or sync files — as if I’m still at the old 10 GB limit.

To try to fix it, I have already:

  • Logged out and back in

  • Restarted Box Drive and the computer

  • Verified local disk space is fine

But the issue persists.

It seems like:

  1. My stored data is not being counted or displayed correctly on the web interface, and

  2. Box Drive is still enforcing the old 10 GB limit, despite the upgrade.

Could you please help refresh my account or correct the storage reporting so Box Drive recognizes the correct quota?

Thanks,
Itamar

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • November 18, 2025

Hi ​@itamar.talpaz, 

Welcome to Box Community, and we’ll help correct your used storage. 

To further assist, I opened a new case and a member from the Box Product Support team will reach out to you soon. 

 

Thanks for posting, and we hope to get this sorted out very soon! 

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