I have been sent time sensitive information through Box that I cannot access. Box does not recognize my 20 year old email forcing me to use my gmail back up. When I try to download through my usual email, it says that records are not found. All help appreciated.
Genuinely would prefer to speak to a live human being to solve this problem.
Thank you.
Hi
Welcome to Box Community, and we’re more than willing to help download your shared content.
Since we will be asking for additional information while we troubleshoot I opened a new case and a member from the Box Product Support team will reach out to you soon.
Thanks for posting, and we hope to get this sorted out very soon!
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