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Question

Contacting support

  • November 15, 2025
  • 2 replies
  • 152 views

I am a newbie.  I would like to migrate data from existing Citrix/sharefile system.  Box documentation says that I should contact support to get access to the feature.  This moves me into a circle of hell without exit.  Each time try to contact support I am placed in the forum and I am told to log in and then I am placed back in the forum.  Suggestions?

    2 replies

    Hi, Medss97,

     

    What licensing plan are you on and do you have a Box account team, or did you purchase licenses online?  ShareFile is part of the Shuttle Advanced Tooling and there’s a small cost associated with that, depending on your licensing tier.

    • Medss97
    • Author
    • New Participant
    • November 18, 2025

    Thank you.  I did self-service, but will reach out.

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