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Question

anyone else blocked from downloading their own files?

  • November 8, 2025
  • 1 reply
  • 11 views

since its a hellscape FPS venture to try and get DIRECTLY to actual support humans to give a short quick answer, I have to come to the community…

 

I log into my account via a fairly new M3 chip macintosh and newest Firefox browser.

Sadly am not using VPN on it yet.

Doesnt matter, I can browse my own Box files.

I finally find the one I want and click download, but get sent into an endless mind burning loop of Username, password, Username, password, Username, password, Username, password, and so on.

 

I never restricted myself from downloading my own files.

Something changed NOT ON MY END since the last time I logged in, that Box didnt send an auto Ai Generated email warning me to take care of as they changed something/anything.

 

Has anyone else managed to get around the stupid endless looping of re-logging in just to download a file you already found after already logging in?

1 reply

Rona Box
  • Community Manager
  • 722 replies
  • November 11, 2025

Hi ​@tankman

Welcome to Box Community, and we’ll assist with your download issue. 

 

Before we troubleshoot, I have a few questions regarding your download issue and please bear with me. 

  • Are you downloading files through the Box website
  • Are you logging in to Box.com to download the file or through a shared link (Box generated URL link)?
  • Please attach a screenshot or video recording of this issue so we could get a closer look. 
  • Did you already try it in different browser, network or machine? 

 

Thanks for posting, and we look forward to your reply!