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Question

password changed and not applied.

  • November 16, 2025
  • 3 replies
  • 14 views

hi. i changed my password using mail link but i can not access my acount.

3 replies

Rona Box
  • Community Manager
  • November 18, 2025

Hi ​@revital

Welcome to Box Community, and we’re glad to assist! 

 

We need more information regarding your Box access, is there an error message when you try to login? 

If yes, please attach a screenshot in this thread. 

 

Thanks for posting, and we look forward to your reply! 


  • Author
  • New Participant
  • November 19, 2025

good morning and thank you for your reply.

Surprisingly the password works and the site is up after a few days I was not able to.

thank you anyway. hopefully it will not happen again.

 


Rona Box
  • Community Manager
  • November 19, 2025

Hi ​@revital, thank you for the update and glad to hear you’re up and running. 

Should the issue persist, please don’t hesitate to reach out again in the Community. 

 

Thanks for posting!