Support Forum

I have been sending Box Invitations to a shared External group of people.  A few questions:1 - how long does an invitation stay pending before it goes away?2 - Is there a way to see who / when I sent invitations that weren’t accepted? I forgot to update a spreadsheet and am backtracking!   Thank you! 

Hello,I am very tech illiterate.  I used to have the Box icon where I could create a file in Word, Excel, etc and then do a “save as”.  A very handy Box icon would pop up and then I could save my newly created file directly to Box.  I cannot figure out how to get that Icon back.  Any help is greatly appreciated.Regards,Elizabeth

ファイルの削除権限がないですが、どこに問い合わせすればよいですか？

確認用メールの15分が切れてしまったので再送信おねがいします

Can someone help how to reset my MFA? I have a new device and still have access to the old device. I want to reset my box MFA before I lose the old device. Can I do it on my own?

i want to install box drive on a new desktop pc. But when opening the file i get the next messages ‘ Called runscript when not marked in progress’ and when i proceed i get the message ‘ called installfinalize when no install in progress’ . I do not have an older version of box installed yet. So how can i fix this? Thanks

Signing is complete with boxsign and you receive a completed email, but some people cannot download the signed document from the email.Not everyone can't do it, but some people can't download it.If some people cannot download, some people have received an email, but  cannot download anything even if some people press the document name in the email.

Hi, I am looking for any information on encryption key rotation.

I ran a User Activity report and selected Shared Links > Shared link email sent. The date range was set Last 7 years. The report came out completely empty with zero records. This a business account that's been around since 2014 and has 13K+ shared links. I can't imagine that none were sent via email. Is this a reporting bug or is it possible that this report is accurate?

Dear support team, I have been using box drive on my desktop (windows for several months) and have always been able to access the files when offline. Since this morning, I get an error when I try to open a file from box for all different formats (xls, pdf, docx...). As soon as I am online again, the files open up perfectly. What can I do? Best, Tom

Specs:MacBook Pro, MacOS Ventura 13.7.6 Box Drive v2.43Issue:Box Drive is not appearing in Finder window under Locations after installation Box Drive is not appearing in menu barMore Info:Box Drive is running in the Activity Monitor - 5 processes in all Cloud Storage is checked in Finder > Settings > SideBar Restarted machine several times After force quitting all Box processes in Activity Monitor and removing Box from Login startup and then restarting machine, I was able to uninstall with BoxResetTool and reinstall but Box Drive is still not showing up in Finder or in the menu bar

Every time I upload a file I receive the same error message and and error box appears on desktop.The file is not open or in use and it does actually upload.

At IBM we have a deactivated user as they have left the company. We had box links attached to education that has disapeared along with this user and can no longer access those links.Would we be able to  reactivate these links and files?

We have created a new box account (Business plus). We want to take over box content of another domain/organization activities into this new account. What is the best approach to accomplish this?Currently my account does not allow the “other domain” content owner/admin to be made part of my license due to different domain names. Pls advise.

I noticed my Mac wasn’t syncing to Box online and realized that Box Sync wasn’t running. I clicked on the app in Finder, nothing happened. I deleted Box Sync from the Mac, reinstalled it, clicked on it, nothing happened. I’m running OS Sequoia 15.5.What’s the secret?

I was invited to collaborate, but the files do not show up. I went to notifications and there are none - what would be the next troubleshooting step?

I am trying to share a folder with colleagues who are NOT Box users so they can upload their videos. They cannot upload anything. What is the cheapest subscription I need to get that will allow them to upload (NOT just view)?  

When I right click a folder and select 'Make Available Online Only', nothing happens. In the folder Properties, it still shows Size: and Size on disk: as the same number. Is there another way to make files online only and get them off my local disk drive?

One of my employees has been having an issue viewing PDF Previews in Box.  We use Box integrated with our CRM Wealthbox.  When my employee is redirected to the Box folder she is trying to view, the preview for the file she wants will not load, and she is receiving the below error message and is prompted to download the file in order to view.  The files she is trying to access are NOT protected as we have uploaded them ourselves,  She has an admin/editor role, and I have had other employees follow the same steps that she does, even those with viewer roles, and they are not having the same issues with the same files.  What is causing this error for her? Is it some sort of permission level in Box, or on the file itself, or is it an issue with the PDF reader?  We cannot determine the cause but need to resolve asap. 

I just purchased the business plan for my business and we are getting a popup that we need more storage. I thought it was unlimited? each file is under 5GB.  

After clicking "Login" on Box Drive, nothing happens. It does not complete the login.Manually opening `boxauth://` shows a protocol error: "No app associated with this protocol".I already tried:- Reinstalling Box Drive- Deleting AppData\Local\Box- Changing browsers (Chrome/Edge)- Clearing boxauth registryStill stuck in the login loop.Attached: logs and screenshots. Please advise how to restore `boxauth://` or resolve the login flow. 

I'm having a major storage limit issue with my company box account. We are unable to upload files to our account, it keeps saying we are out of storage. However, we should have plenty of storage available as we have UNLIMITED storage. We followed the steps to set everyone’s storage quota to unlimited but the issue is still not happening.This is extremely important. Our entire company runs on box and not being able to store anything shuts down our entire operation. We have unlimited storage , this shouldn’t even be an issue. Please help get this resolved immediately

Hi, Can I raise a ticket please. Colleague has shared a folder with me, i have accepted but wont let me access it. Please help. 

After being invited as a collaborator to a file, I accepted the invitation but I am unable to access the documents upon logging in..

I am writing on behalf of our client, who holds a Box account under the Enterprise ID 1263899363.Also, we will hide some parts of your email address, but it is "de***n@sa**ik***et**.co.**".Our client is currently encountering operational challenges due to bandwidth limitations imposed on their account. As part of an ongoing project involving large file transfers—including high-resolution media files and design assets—they require an increased daily bandwidth allocation to ensure uninterrupted workflows.We kindly request that you review their account status and consider raising the bandwidth threshold, either temporarily, to accommodate their current project needs.If additional information, authorization, or contact from the client is necessary, we would be happy to facilitate the coordination.Thank you for your consideration and support.Best regards,