Device changed with authenticator on it, need a new QR code

Hello!
As mentioned in the subject line, I’ve canceled the mobile phone number I had registered for two-factor authentication, so I’m unable to receive the verification code.
I’m in a bind.
Please let me know how to resolve this.
Thank you in advance.

Hi ​@json,

Welcome to Box Community and glad to assist! 

For us to better assist you please submit a ticket to us directly as we assist 2FA issues directly with the affected user only. 

Here is the link on how to create a ticket https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454&referrerPageUrl=https://support.box.com/hc/en-us/requests/new

Thanks for posting! 

Hi ​@ayana,

Welcome to Box Community and glad to assist! 

For us to better assist you please submit a ticket to us directly as we assist 2FA issues directly with the affected user only. 

Here is the link on how to create a ticket https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454&referrerPageUrl=https://support.box.com/hc/en-us/requests/new

Thanks for posting!