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Question

Asking for the way to downgrade the plan

  • March 31, 2026
  • 1 reply
  • 12 views

Dear community,

 

I am in the Business plan, but I would like to downgrade to the free plan. I'm attending as a guest of another client, so I want to keep my account as it is.

 

Sincerely,

1 reply

Rona Box
  • Community Manager
  • March 31, 2026

Hi ​@tone

Welcome to Box Community, and we’re here to assist in downgrading your Box plan!

 

For better assistance, please reach out to our cancellations team regarding your request to downgrade your  Box plan. You can our cancellations team via cancel@box.com or create a support ticket through this link

 

Thanks for posting and we hope to address this the soonest!