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Question

Unable to access all files from our client

  • April 9, 2026
  • 1 reply
  • 4 views
A

Hi team, 

 

I have an issue where I can not access all files uploaded by our client, I only see the ones I have uploaded before. 

Please check the screenshot provide below. 

First one from another colleague user name: 

second one from my user name:

 

 

1 reply

J
  • Jill
  • Community Manager
  • April 9, 2026

Hi ​@Aya Elsbahey,

 

Welcome to Box Community and glad to assist! 

I was unable to locate the collaborated file within your folder structure. Kindly contact the owner of the folder to have your collaborator access removed and then re-invited, which should restore your access to the file.

 

Thanks for posting!

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