Skip to main content
Question

cannot change password

  • May 23, 2025
  • 2 replies
  • 84 views
Forum|alt.badge.img

I'm the admin. It says it will email a link to change password, it never comes. I need to change it

    2 replies

    Forum|alt.badge.img

    Hi Admin,

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    • kscochenour
    • New Member
    • April 10, 2026

    ​@community-manager - I am experiencing the same issue - I am the Admin and the email to change the password never comes. Can you please help me get connected with the Product Support team, too? 

    Terms of ServiceAccessibility statement