Unable to upload files to Box

Question

As an admin I yesterday upgraded my account with the Starter package when receiving a message that my storage limit had been reached .  I have received a paid-in-full invoice for that.  However I am still not able to add a file to my account, even though it shows that I’ve only used 480mb of the 100gb allocated to my account.

Jill · Answer

Hi ​@sgrocho,Welcome to Box Community and glad to assist!I understand that you are unable to upload files to Box.Upon checking you are currently subscribed to Starter plan and your current storage is480.0 MB of 100.0 GB.Could you pleasetry the following preliminary troubleshooting steps:Please try clearing your browser's cache and cookiesPlease try disabling any plugins on your browserConfirm with your IT team that your network and firewall have been configured according to our documentation here.Try using different browser or incognitoHope this helps. Let me know if the issue persist.Thanks for posting!

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