All files have been deleted, but the storage limit has not reset and it's still close to full. The storage counter has been off and not resetting fully for quite a while. Looks like, from past posts, it's something that can be reset on the back end to correct - please assist if possible.
Thanks for the help!
Hi Nellie,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.