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I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?

Hi ​@cam.c2770, 

Welcome to Box Community, and we’ll be assisting you accept your collaboration invite! 

 

To investigate this, try this approach: 

  • Go back to your inbox where the invite notification was sent. Verify if the email address associated to your Box account and your email account are the same. 
  • Log in to your Box account, and check your Box Notification Center and see if you were notified for this particular invitation: 

 

To review your notifications:

 

  1. In the top-right corner of your Box account window, click the bell icon. Box displays
  2. the Notifications Center window.
  3. Hover in the Notifications Center window, and mouse scroll.
  4. To accept an invitation, hover on the invitation notice and click Accept.

 

If you didn’t receive the notification in your Box account, please reach out to your colleague who sent the invitation and ask to resend the invite using your correct email address. 

 

Hope it helps, and please let us know if you need additional help!

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