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Question

Finding Folder after accepting invite

  • September 8, 2025
  • 2 replies
  • 192 views

I just created my Box account and accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account with nothing in it. I can’t seem to get access to the folders I need at all despite having an invite. Anyone know how to resolve this?

    2 replies

    Rona Box
    • Rona Box
    • Community Manager
    • September 10, 2025

    Hi ​@cam.c2770, 

    Welcome to Box Community, and we’ll be assisting you accept your collaboration invite! 

     

    To investigate this, try this approach: 

    • Go back to your inbox where the invite notification was sent. Verify if the email address associated to your Box account and your email account are the same. 
    • Log in to your Box account, and check your Box Notification Center and see if you were notified for this particular invitation: 

     

    To review your notifications:

     

    1. In the top-right corner of your Box account window, click the bell icon. Box displays
    2. the Notifications Center window.
    3. Hover in the Notifications Center window, and mouse scroll.
    4. To accept an invitation, hover on the invitation notice and click Accept.

     

    If you didn’t receive the notification in your Box account, please reach out to your colleague who sent the invitation and ask to resend the invite using your correct email address. 

     

    Hope it helps, and please let us know if you need additional help!

    • jordynmac
    • New Participant
    • April 13, 2026

    So, I just switched my email address name, but they are different names for the same account for my Box account, and it is still not letting me accept the invite that I got an email for, because it was sent to the “previous” email address. Do I still need to request that it is sent to the new one, even though my Box account literally shows the “previous” email address as a linked email address for this account?

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