Support Forum

I am getting a message that I cannot connect to Box Drive, how do I resolve this? I have reinstalled the software, but it is not resolved.

I use box on two different computers. Laptop and Desktop. The total size of the Box Sync folder is too big for either SSD. But I don’t need to sync all files to both computers. How can I choose to sync one folder on one computer but not the other? Example:/Box sync/Laptop_only//Box sync/Desktop_and_laptop//Box sync/Desktop_only/

Hi there, I have used my company email to sign up for a private (free) box.com account. Until recently my company is assigning each staff with their own Box.com business account and apparently I got orphaned out because the email I have used has already been used for the free account.Appreciate if you can help to advise what I can do next in order to “merge” my account with the company Box.com credentials? (They are using SSO)Thanks. ​​​​

I have click on chat feature and nothing is happening.

hello I have a free box account and it is free and I have 20 gb free but always shows me full 16 gb full and I have no data on the box what can be, please help me, thank you

Hi Guys,My entire team is having problems with uploading files to the drive as it is saying account storage is full. However I have upgraded my plan to the unlimited storage. For context, I am the admin and owner of all files and I have several external users who collaborate in the drive and the external users are trying to upload files but its giving the error that the account storage is full. Can someone help me on how to resolve this issue?

I see that there is an official Box SFTP Server showing in the integrations under the admin console now.Has anyone been able to make this work? I have it set as “Available for all users” but when I go to my user account to install the integration, it is not showing in the list of available items.When I attempt to connect to the Box sftp service at sftp.services.box.com using Filezilla SFTP client, I get a successful connection/key exchange, but my user account (either user or admin) will not authenticate.I have confirmed the passwords on the accounts I am using. We use SSO for web UI access, but I have the passwords set for application access such as this.This link shows the introduction of the integration, although it still says “Coming soon” as a banner on this page:Introducing Box SFTP – Box Support

I used files from my Box sync folder on two of my Macs today without any issue. I just opened the main sync folder on my MacBook and 99% of the files are gone. No, they have no been deleted. No, they are not in my trash can. All of the files are still online in the Box website folders, so at least I have not lost everything. BUT, I need the files on my computers as there are plenty of times I do not have wifi access. What has happened, and what do I need to do to get all of the files back on my Macs?

We are receiving an error when trying to sign in as a Box user from the Box Salesforce app. We’ve tried logging in as admin and non-admin Box users yet the issue persists and I’ve included the screenshot below. Has anyone resolved this before?   

I don’t see the  file request button on my Box Enterprise version as I did in my trial Business license. I recently upgraded to the Enterprise version. What am I missing? All the settings are there.

File will not open on the desk top, other users have the ability to access the same file. Image of error attached. 

Hello, I was wondering if I am able to reactivate my school email BOX account after deactivating it a few weeks ago. When I try putting in my email after clicking the reactivation link, it says there's an error and I get this message: “There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at 1-877-729-4269 or billing@box.com.”  I appreciate any help in reactivating the account as I must use it for my school coursework. Thank you kindly. Warm regards,Adam Zilberman

Hello, some of my files no longer appear on the box. What should I do? I should point out that they are not in the recycle bin.

My Box account is currently defaulting to a "Oldest to Newest" sort order. Whenever I open a folder, I need to click on the date column to re-sort it to my preferred order (newest first). However, this preference is not being saved. Once I navigate out of the folder and back in, it resets to the old default. Based on Box's official documentation, the last used sort order should be remembered and applied subsequently, but this feature does not seem to be functioning for me.

Where can I submit a help ticket. I have spent the past hour on this awful website trying to find a way to submit a help ticket....

I have logged in and my home page (which listed all my files and folders) does not display them now. 

We want change the admin old man to new man. Admin that BOX roll  has already retired.Ald man adress is dead. Therefore, we cannot see the message from the BOX system.We tried to change it from "Roles and Access Privileges", but couldn't for the above reason.We need system help. I send e-mail to BOX Sport team, but the answer “we only offer technical support to customers on one of our paid plans.”What should I do? 

I invited the end user to a folder, but he cannot sign up.When he tried to sign up, he received a 'Verify Email' message, but opening the link showed an error.How can he register?

We are no longer (last several months) able to read Outlook messages open in the BOX iPhone app. 

Why does Safari fail to show an embedded video with share option "People with link" (public). Safari only shows the dropdown to Log in or Sign up.  This is only the case for Safari (works fine in Firefox and Chrome) Safari   Firefox

I want to create a Hub, but it’s not in my left-hand menu.  When I visit https://app.box.com/hubs I can only see this.  I’m admin, so don’t understand why I wouldn’t have Creation rights. 

Hello Box Community,I found several similar questions on the community, but none seemed to match our exact situation (specifically regarding the deletion and recreation of the Google account). Therefore, I am posting this new question.We are facing a login issue with a user in our organization, and we use Google Workspace.Here is the summary of the problem: A user previously logged into Box using their Google account. This original Google account was deleted. Later, a new Google account was created using the exact same email address. When the user now tries to log in to Box with this new Google account, they receive an error. The error message shown in Japanese is: 「BOXアカウント<mail address>はすでに別のGoogleアカウントに関連づけられています。<mail address>にログインして、この関連付けを解除してから続行してください。」 This translat

Hi, I've been trying to reset my password to log in to our company's box account however, I'm not receiving the password reset email. I don't see it in my spam/junk folder either. Please assist. Thanks!

Our team was using the free Box Community Edition to store several important documents. As of recently, all team members have lost access to every document in that environment. No notifications were received regarding account expiration, data deletion, policy changes, or access revocation.Issue Observed: All documents previously stored in the Box Community Edition account are no longer accessible. Access appears revoked or content appears deleted. Nothing is present in the Trash folder No prior warnings or system notifications were received. Impact affects the entire team. No one has access to any of the files. Request: Confirm whether the documents have been deleted, archived, or access-restricted due to account status or policy changes. Restore the documents if they still exist within Box

I recently attempted to reset my password as I was unable to log in. I have not received an e-mail with a link to reset it. I have tried this many times in the last week with no success. Could someone please help me?