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Question

Cannot Update Owners Email

  • September 4, 2026
  • 1 reply
  • 6 views

We are trying to update our account owners primary email address but are getting an error message. 

1 reply

Rona Box
  • Community Manager
  • September 4, 2026

Hi ​@itservices

Welcome to Box Community, and we’ll help resolve your issues in updating the user’s primary email address. 

For us to get a closer look and review target email address, I’ll raise a support case and we will reach out to you through email. 

 

Please keep an eye out, and thanks for posting!