I have one user whom I have set up within BOX for an account. All my users should SSO through the system without issues and in the most part this is true.
For one user however it routes him to a password field.
I believe the issue is rooted in that he had previously set up an independent BOX account with the email. I have deleted the user once and currently remains deleted but when re-invited he still gets passed through to the Password entry field and not the SSO.
As his original account was set up as a guest for a different site I don’t seem to have a way for me to now get the accounts to talk correctly