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Question

Directed to wrong external account

  • September 4, 2026
  • 1 reply
  • 11 views

I received an invite to an external account, but when I logon I am directed to another external account that I had been already been invited to and still need to access. How may I access the new external account?

1 reply

Rona Box
  • Community Manager
  • September 4, 2026

Hi ​@wdrummond, 

Welcome to Box Community, and we’re glad to assist! 

 

If it’s something you could replicate and capture a video recording that’ll be helpful in resolving your concern. In the meantime, we’ll create a support case and have our member to contact you via email. 

 

Please keep an eye out, and thanks for posting!