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Question

Unable to Access Shared Folders

  • September 1, 2026
  • 1 reply
  • 25 views

I have been invited to multiple shared folders but whenever I click “Accept Invite”, regardless of what the invite is, I am directed to one folder and cannot find any of my other folders. Even folders I previously had access to disappeared. I have checked with the owners that I have the correct permissions and the email is correct and I should still have access. Just wondering why I am unable to accept invites or able to see any other folder in my account when I know I have access and also why any invite I accept goes to the same, unrelated folder. 

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • September 7, 2026

      Hi ​@MPreston14, 

      Welcome to Box Community, and we’re glad to assist! 

       

      If you noticed that you are prompted in the same folder each time you accept the invite. It’s when the invitations are for content or subfolders housed inside a single hierarchy where you are already restricted, clicking the invite link navigates you directly to the invited item within that isolated branch. 

       

      Meanwhile, you can review all the collaboration invitations sent to your Box account. 

       

       

      To find and resolve a pending invitation:

      1. Log in to Box.com
      2. In the left menu of your Box account window, click Files.
      3. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
      4. To see details about the invitation, click the ellipses, ”…”, and select View Details.
      5. To decline the invitation, click the ellipses, ”…”, and select Decline All.
      6. To accept the invitation and gain access to the project’s content, click Accept.

      viewdetailsdeclineall-highlighted-png

      accept-highlighted-png

       

      If the shared folder didn’t appear, kindly reach out to the person who sent the invitation.  

       

      Hope it helps! Let us know if you have additional questions. 

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