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Question

Lost authentication app on phone of one of our user. Unable to login.

  • May 23, 2025
  • 2 replies
  • 81 views
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Can you disable 2FA so he can be able to log in and set up again? Thank you!

    2 replies

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    Hi Ronnie, 

    Welcome to Box Community and glad to help!

    It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

    • vtauth
    • New Member
    • September 8, 2026

    I have the same issue for one of my accounts, how to recover?

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