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Question

Signed contract on Box Sign without an account. Cannot locate copy of contract.

  • September 4, 2026
  • 1 reply
  • 31 views

Some months ago, we signed a contract on BoxSign. Looking for the record but I didn’t receive any email confirmations. The company we signed it with say the person in charge has left and they do not have the login credentials to get the copy. I have the document ID. Can Box Sign help? I have obviously created an account since then.

1 reply

Rona Box
  • Community Manager
  • September 7, 2026

Hi ​@horizon180, 

Welcome to Box Community, and we’re glad to further assist! 

Looks like you signed the file in question without Box access. To obtain this signed document, you have to get in touch with the user who initiated the Box Sign request. 

 

Feel free to reply if you have additional questions or comments. Thanks for posting!