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Question

PROBLEMS SEARCHING FOR CONTENT AFTER ADDING A SECOND USER

  • September 8, 2026
  • 1 reply
  • 22 views

Recently I upgraded Box from free personal use to 3 users license. But after that, to search Folders or Archives is impossible, the tool doesn´t find my requests. I ve tried some filters, etc but nothing. 

I am clueless but without the search tool, the app is not  worthy for our organization. 

 

1 reply

Rona Box
  • Community Manager
  • September 8, 2026

Hi ​@ANDRES ALONSO

Welcome to Box Community, and we’ll be assisting you regarding Box search! 

To review your issue with search, we have created a support case and a member from the Box Product Support team will reach out through email. 

 

Please keep an eye out, and thanks for posting!