It seems that Box may not be able to deliver SMS verification codes to mobile phones in China since last week. Several colleagues and I are experiencing the same issue.
Our Box accounts are used to access folders shared by our client. Since we cannot receive the verification codes, we are unable to access those shared folders. All the files can’t be seen. Cannot access Box account due to SMS verification issue.
Is it possible to switch the verification method from SMS to email or an authenticator app? Unfortunately, we cannot access the security settings page to make any changes.
Any advice would be greatly appreciated.
