I recently received an update notification through Box Drive. I installed the update, but now when trying to open the app, I get a "Box Drive has encountered an issue" popup box. The popup states "You installed an older version of Box Drive on top of a newer version."
Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."
And then forces me to quit the app. I need guidance on fixing this problem asap.
Hi there,
Welcome to the Box Community!
It seems that there is still an old Box Drive being recognized by your machine. Can you please try to uninstall Box Drive and re-install it by following the steps on the links below and see if this will resolve the issue?
Let me know how it goes!
Best,
I have had the same problem. I followed the steps above and keep encountering the same problem when I try to reinstall.
Please help!
Hi Erin,
Welcome to the Box Community!
I'm sorry to hear that the steps I shared in this article is not working for you.
Can you submit a ticket with our support team for this issue on this page so the team can further investigate?
This may will require our our Support team to work directly with you.
I just bought a new MacBook Pro and am having the same issue. Please help. I tried uninstalling, reinstalling many times. Did not work.
Same here, with the Macbook Air. I think a Box update will be needed to work with the new M2 Chip perhaps.
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