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Question

Further Verification

  • December 10, 2025
  • 1 reply
  • 22 views

Please can anyone tell me what is the meaning of this “There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.” 

What can I do to go further?

1 reply

Rona Box
  • Community Manager
  • December 11, 2025

Hi ​@acampbell

Welcome to Box Community, and we’re glad to assist! 

For us to further discuss this error, I have submitted a new case and the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and please keep an eye out!