Need MFA reset

Hi ​@LilyC, 

Welcome to Box Community, and we’re glad to assist! 

We could help remove your MFA configuration to regain your Box access. In order to do so, please reach out to the Box Product Support team using your email address linked to your affected Box account. 

If you have trouble logging in to the support site, please use this link and submit a case. 

Thanks for posting!

Good day, 

I recently had to change my phone but for security reasons the MFA I had in my old phone cannot be copied to the new one. I require my MFA reset to enroll in new phone.

Please advise how should do this.

Thanks.