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Question

Need MFA reset

  • December 10, 2025
  • 1 reply
  • 20 views

I need my MFA reset for my account--not this one (I had to create this one to access support), but for my other account. I cannot log in due to not having my MFA device anymore.

1 reply

Rona Box
  • Community Manager
  • December 11, 2025

Hi ​@LilyC

Welcome to Box Community, and we’re glad to assist! 

We could help remove your MFA configuration to regain your Box access. In order to do so, please reach out to the Box Product Support team using your email address linked to your affected Box account. 

 

If you have trouble logging in to the support site, please use this link and submit a case. 

 

Thanks for posting!