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Question

Access Issue

  • December 10, 2025
  • 2 replies
  • 26 views

I am getting this access issue when I try to access the Box videos for my school. 

 

2 replies

  • Box Employee
  • December 10, 2025

Have you reached out to the school?  Have you ever had access to the folder/files before?


Rona Box
  • Community Manager
  • December 12, 2025

Hi ​@D Miller,  

Welcome to Box Community, and we’re glad to help with your shared link access! 

You might have incorrect access to the shared link or the link has already expired. In order to check, please reach out to the sender or owner of the Box folder/file. 

 

For more details, please check out this article.

 

Thanks for posting!